Shipping policy

At XVUVU, we are committed to providing customers with clear, reliable, and transparent shipping information.

This policy explains our order processing times, shipping estimates, charges, tracking procedures, and other important delivery information.

This Shipping Policy currently applies to eligible orders shipped within the United States.

Shipping Destinations

XVUVU currently ships to eligible residential and business addresses within the:

United States

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Email address

  • Phone number

Incomplete or incorrect shipping information may result in processing or delivery delays.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM (Midnight) Eastern Time (New York Time)

Orders placed after the daily cut-off time may begin processing on the following business day.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are typically processed within:

1–3 Business Days

Orders are normally processed:

Monday – Friday

excluding weekends and applicable U.S. public holidays.

Processing may include:

  • Payment authorization or verification

  • Order confirmation

  • Product preparation

  • Quality inspection

  • Packaging

  • Preparation for carrier pickup or handover

Processing time is separate from shipping transit time.

Shipping Transit Time

After an order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 Business Days

Carrier transit days are generally Monday through Friday, excluding applicable public holidays.

Transit time begins after the carrier accepts the package.

Delivery estimates may vary depending on:

  • Delivery destination

  • Carrier operations

  • Weather conditions

  • Public holidays

  • Transportation interruptions

  • High shipping volumes

  • Other circumstances outside our reasonable control

Estimated Total Delivery Time

The estimated total delivery time is:

7–12 Business Days

This consists of:

  • Order Processing: 1–3 Business Days

  • Shipping Transit: 6–9 Business Days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery Time Summary

Order Cut-Off: 12:00 AM Eastern Time
Processing Time: 1–3 Business Days
Transit Time: 6–9 Business Days
Estimated Total Delivery: 7–12 Business Days
Processing Days: Monday – Friday
Shipping Destination: United States

Shipping Costs

Applicable shipping fees will be displayed during checkout before payment is completed.

Shipping charges may depend on factors including:

  • Delivery destination

  • Order value

  • Package size

  • Package weight

  • Selected shipping method

  • Available shipping promotions

Customers will have an opportunity to review the applicable shipping charge and complete order total before placing an order.

If free shipping is available for a specific order, the applicable option and any conditions will be displayed during checkout.

XVUVU will not add undisclosed shipping charges after an order has been completed.

Shipping Carriers

XVUVU may use different shipping carriers or logistics providers depending on:

  • Delivery destination

  • Product availability

  • Package requirements

  • Carrier availability

  • Service availability

The carrier assigned to an order may vary.

We cannot guarantee that a specific carrier will be used unless a carrier-specific option is clearly offered during checkout.

Order Tracking

Once your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

  • Estimated delivery information

Please allow up to:

48 Hours

after shipment confirmation for tracking information to become active.

Tracking updates are provided by the applicable carrier and may not appear immediately.

Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If you notice an error after placing your order, please contact us as soon as possible at:

info@xvuvu.com

We will make reasonable efforts to update the information when possible.

However, changes cannot be guaranteed after an order has entered processing or shipment.

XVUVU is not responsible for delays, failed deliveries, or additional shipping expenses caused by incorrect or incomplete customer-provided shipping information.

Examples may include:

  • Incorrect street address

  • Incorrect ZIP code

  • Missing apartment or unit number

  • Incorrect recipient name

  • Incorrect phone number

Address Changes

Shipping addresses generally cannot be changed after a package has been transferred to the carrier.

If you need to request an address change, please contact our Customer Support team as soon as possible.

Carrier redirection may not always be available and may result in additional delays or charges.

Delivery Delays

Although we work to provide reliable shipping estimates, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Transportation interruptions

  • Delivery access restrictions

  • Incorrect shipping information

  • Other logistics disruptions

If your order experiences a significant delay, please contact our Customer Support team with your order number and tracking information.

Delayed Tracking Updates

Tracking information may temporarily display:

  • Label created

  • Limited shipment information

  • No recent movement

  • Delayed carrier scans

This does not necessarily mean that the package has been lost.

Please allow the carrier reasonable time to update its tracking system.

If tracking has not updated for an extended period, please contact us so we can review the available shipment information.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors where appropriate

  • Check with reception, front desk, or building management where applicable

  • Review available delivery photographs or carrier notifications

  • Contact the shipping carrier for additional information

In some cases, carrier delivery scans may appear shortly before the package is physically available at the delivery location.

If you are still unable to locate the package, please contact us with your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

Lost Packages

If your package appears to be lost during transit, please contact our Customer Support team.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • Description of the issue

We may need to contact the shipping carrier and allow reasonable time for an investigation.

Any applicable replacement, refund, or other resolution will be determined after reviewing the shipment details and available carrier information.

Damaged Packages

Please inspect your order promptly after delivery.

If your package or product arrives damaged, please contact us as soon as possible and provide:

  • Order number

  • Tracking number

  • Description of the issue

  • Clear photos of the product

  • Photos of the external packaging

  • Photos of the internal packaging when applicable

  • Photo of the shipping label when applicable

Please keep the damaged product and original packaging while the request is being reviewed.

Eligible damaged or defective product requests will be handled according to our Return & Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of circumstances including:

  • Incorrect or incomplete address

  • Unavailable recipient

  • Refusal of delivery

  • Failure to collect the package

  • Delivery access restrictions

  • Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery expenses may apply.

If a package is returned to the sender, please contact us for assistance with the available next steps.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, fulfillment requirements, or order size.

If your order is divided into multiple shipments:

  • You may receive multiple tracking numbers

  • Packages may arrive on different dates

  • Separate shipping confirmation emails may be provided

You will not be charged an additional shipping fee solely because XVUVU divides an order into multiple shipments.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and, after delivery, must be handled according to our Return & Refund Policy where eligible.

Public Holidays

Orders are not normally processed on weekends or U.S. public holidays.

Public holidays may affect both processing and carrier transit times.

If a public holiday occurs during the estimated delivery period, the estimated delivery date may be extended accordingly.

Contact Us

For questions regarding shipping, tracking, delivery, damaged packages, or an existing order, please contact us:

XVUVU

Phone:
+1 512-328-2866

Email:
info@xvuvu.com

Business Address:
6605 Canon Wren Dr
Austin, TX 78746
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing XVUVU.