Shipping policy

At XVUVU, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains our order processing times, delivery estimates, shipping methods, tracking information, and other important delivery details.

This policy applies to eligible orders shipped within the United States.

Shipping Destinations

XVUVU currently ships to valid addresses within the United States.

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full name
  • Shipping address
  • City
  • State
  • ZIP code
  • Email address
  • Phone number

Orders with incomplete or incorrect shipping information may experience delays.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Standard Time (EST)

Orders placed after the cut-off time will begin processing on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Order Processing Time

Orders are typically processed within:

1–3 business days

Processing time includes:

  • Payment verification
  • Order confirmation
  • Product preparation
  • Quality inspection
  • Packaging
  • Shipment handover to the carrier

Processing time is separate from shipping transit time.

Shipping Transit Time

After your order has been processed and shipped, the estimated delivery time is:

6–9 business days

Transit time begins after the package has been handed over to the shipping carrier.

Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, and other factors outside of our control.

Estimated Delivery Time

The estimated total delivery time is:

7–12 business days

This includes:

  • Order processing time: 1–3 business days
  • Shipping transit time: 6–9 business days

Please note that delivery dates are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on:

  • Shipping destination
  • Order value
  • Package size and weight
  • Available shipping methods
  • Current promotions

Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may include:

  • Tracking number
  • Shipping carrier
  • Shipment status
  • Estimated delivery updates

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

Delivery Delays

While we work to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Public holidays
  • Carrier delays
  • High shipping volumes
  • Transportation interruptions
  • Incorrect shipping information
  • Customs or government-related delays, where applicable

If your order experiences a significant delay, please contact our customer service team for assistance.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are correct.

If you notice an incorrect shipping address, please contact us as soon as possible.

We will attempt to update the information before shipment; however, changes cannot be guaranteed after an order has entered processing.

XVUVU is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check your delivery location
  • Check with household members or neighbors
  • Contact your local carrier
  • Review delivery notifications

If the package is still missing, please contact us with your order number and tracking information so we can assist you.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number
  • Tracking number
  • Description of the issue
  • Photos of the package and product, if applicable

We will review the situation and provide assistance according to the circumstances.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability or order size.

If your order is shipped separately:

  • You may receive multiple tracking numbers
  • Packages may arrive at different times
  • You will receive shipping updates for each shipment

You will not be charged additional shipping fees due to split shipments unless clearly stated before purchase.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed after your order has entered processing or shipment.

Orders that have already shipped must follow our Return and Refund Policy.

Contact XVUVU

For questions regarding shipping, tracking, delivery, or existing orders, please contact us:

Business Name: XVUVU

Email: info@xvuvu.com

Phone: +1 973-992-4638

Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

When contacting us about an order, please include your order number and the email address used during checkout so we can assist you more efficiently.