Refund policy

At XVUVU, we want every customer to enjoy a clear, reliable, and satisfying shopping experience.

If your purchase does not meet your expectations, eligible products may be returned or exchanged according to the conditions described below.

Return Window

Customers may request an eligible return or exchange within:

30 Days From the Date of Delivery

The 30-day return period begins on the date your order is delivered.

Return or exchange requests submitted after the 30-day period may not be accepted.

Return Eligibility

XVUVU accepts eligible returns for both:

• Defective products

• Non-defective products

Eligible return reasons may include:

• Product defects

• Products damaged during delivery

• Incorrect products received

• Incorrect size or color received

• Fit-related returns

• Change-of-mind returns

All returned products must meet the applicable product condition requirements described below.

Product Condition Requirements

Returned products must be in:

New Condition Only

To qualify for a return or exchange, products must:

• Be unworn

• Be unused

• Be unwashed

• Be unaltered

• Remain in their original condition

• Include original tags when applicable

• Include original accessories or components when applicable

• Include original packaging when applicable

• Be free from stains, odors, dirt, damage, or signs of wear

Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for a return or exchange.

Footwear Return Requirements

For footwear products, the original shoe box should be included and returned in good condition where applicable.

Please do not place:

• Shipping labels

• Tape

• Stickers

• Writing

directly on the original shoe box.

The original shoe box should be placed inside suitable protective shipping packaging before being returned.

How to Request a Return

Before sending any product back, please contact our Customer Support team.

Please provide:

• Your full name

• Order number

• Email address used during checkout

• Product or variant being returned

• Reason for the return

• Photos if the product is damaged, defective, or incorrect

Contact us at:

info@xvuvu.com

After reviewing your request, we will provide the applicable return instructions and authorized return mailing information.

Please do not send products back before receiving return instructions.

Returns sent without following the applicable return instructions may experience delays or may not be accepted.

Return Method

Approved returns must be sent:

By Mail

Returned products must be mailed according to the instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return process has been completed.

Return Shipping & Return Label

Customers are generally responsible for obtaining and paying for the applicable return shipping label.

Return Label: Customer Responsibility

If you received an incorrect, defective, or damaged product, please contact us before mailing it back so we can review the issue and provide the appropriate instructions.

Return shipping costs are generally non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

Return Address

Please contact XVUVU before mailing any return.

The business address listed below is:

Not Automatically the Return Address

Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Restocking Fee

XVUVU does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible approved refund.

Exchanges

XVUVU accepts eligible exchanges within:

30 Days From the Date of Delivery

Customers may request an exchange for:

• A different size

• A different color

• Another available variant

• Replacement of a defective or incorrect product

Exchange requests are subject to product availability.

The returned product must meet the same return eligibility and condition requirements described in this policy.

If the requested replacement is unavailable, we may assist with another available option or issue an eligible refund.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing an expected component

please contact us as soon as possible and within the applicable 30-day return period.

Please provide:

• Your order number

• Description of the issue

• Clear photos of the product

• Photos of the packaging when applicable

• Photo of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with the appropriate resolution.

Non-Returnable Products

Products may not qualify for return if they:

• Are returned after the 30-day return period

• Have been worn

• Have been washed

• Have been used

• Have been altered

• Were damaged after delivery

• Are missing required tags, accessories, or components

• Are missing required packaging where applicable

• Are returned without following the applicable return instructions

Products specifically identified as final sale or non-returnable before purchase may also be excluded where applicable.

Personalized or customized products may also be non-returnable where clearly disclosed before purchase.

This does not limit any rights that may apply to defective, damaged, or incorrect products under applicable law.

Return Inspection

Once the returned product arrives at the authorized return location, it will be inspected.

The inspection may include verification of:

• Product condition

• Original tags

• Original packaging when applicable

• Included accessories or components

• Signs of wear

• Signs of washing

• Signs of use

• Alterations

• Damage

We will notify you regarding the status of your return after the review has been completed.

Returns that do not meet the applicable requirements may not qualify for a refund or exchange.

Refund Processing

If your return is approved, the refund will generally be issued to the:

Original Payment Method

Approved refunds will be processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

After XVUVU submits the approved refund, your bank, card issuer, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

This additional posting time is determined by the applicable financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

The following charges may generally be non-refundable:

• Original shipping charges

• Return shipping costs

• Additional service charges

• Other non-refundable charges clearly disclosed before purchase

Original shipping charges may be refundable where required by applicable law or where the return results from an error on our part.

XVUVU does not charge a restocking fee.

Refund Method

Approved refunds are generally returned to the original payment method used for the purchase.

We generally cannot redirect an approved refund to another:

• Credit or debit card

• Bank account

• Digital wallet

• Payment account

• Person

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.

If an order has already shipped, eligible products may be returned after delivery according to this policy.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain:

• Return tracking information

• Shipping receipt

• Carrier documentation

until the return has been completed.

Customers are generally responsible for the return shipment until it reaches the authorized return location.

Contact Us

For questions regarding returns, exchanges, refunds, damaged products, or an existing order, please contact us:

XVUVU

Phone:
+1 512-328-2866

Email:
info@xvuvu.com

Business Address:
6605 Canon Wren Dr
Austin, TX 78746
United States

Please contact us before returning any product.

Do not send returned products to the business address above unless our Customer Support team specifically confirms that it is the authorized return location.

Thank you for choosing XVUVU.