Refund policy

At XVUVU, we want every customer to enjoy a reliable and satisfying shopping experience. If your purchase does not meet your expectations, we provide return, exchange, and refund options according to the conditions outlined below.

This Return and Refund Policy applies to eligible orders purchased through our website.

Return Window

Customers may request a return or exchange within 30 days of the delivery date.

The return period begins on the date your order is marked as delivered by the shipping carrier.

Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

We accept returns for both defective and non-defective products.

Eligible return reasons may include:

  • Product defects
  • Damaged items received during delivery
  • Incorrect products received
  • Incorrect size or color received
  • Product does not fit
  • Customer preference changes

All returned items must meet the product condition requirements below.

Product Condition Requirements

To be eligible for a return, products must:

  • Be unused and unworn
  • Be unwashed and unaltered
  • Remain in original condition
  • Include original tags and accessories
  • Include original packaging when applicable
  • Be free from stains, odors, damage, or signs of wear

For footwear products, the original shoe box must be included and returned in good condition.

Items that show signs of use, washing, modification, or customer damage may not qualify for a refund or exchange.

How to Request a Return

Before sending any product back, please contact our customer service team.

Please provide:

  • Full name
  • Order number
  • Email address used during checkout
  • Product name
  • Reason for return
  • Photos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the applicable return address.

Please do not send products back before receiving return approval.

Return Shipping

Approved returns must be shipped by mail.

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to our error.

We recommend using a trackable shipping service and keeping your tracking information until the return process is completed.

XVUVU is not responsible for packages lost or damaged during return shipping.

Restocking Fee

XVUVU does not charge any restocking fee for eligible returns.

Exchanges

We accept exchanges within 30 days of delivery.

Customers may request an exchange for:

  • Different size
  • Different color
  • Replacement of defective or incorrect products

Exchange requests are subject to product availability.

The returned product must meet all return requirements before an exchange can be processed.

If the requested replacement item is unavailable, we may issue a refund instead.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 30 days and provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging if applicable

We will review your request and provide the appropriate solution, including replacement, exchange, or refund when applicable.

Non-Returnable Items

The following items may not be eligible for return:

  • Items returned after 30 days
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Items damaged after delivery
  • Items returned without authorization
  • Final sale items clearly marked as non-returnable
  • Personalized or customized products, where applicable

Return Inspection

Once the returned item arrives at the designated return location, it will be inspected.

We will confirm whether the item meets the return requirements and notify you of the approval status.

Returns that do not meet the stated conditions may be rejected.

Refund Processing

Once your return has been received, inspected, and approved, your refund will be processed within 7 days.

Refunds will be issued to the original payment method used during checkout.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Refund Amount

Approved refunds generally include the eligible product purchase amount.

The following charges may not be refundable:

  • Original shipping fees
  • Return shipping costs
  • Additional service fees
  • Other non-refundable charges disclosed before purchase

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but cancellation cannot be guaranteed once the order has entered processing or shipment.

Orders that have already shipped must follow the return process described in this policy.

Contact XVUVU

For questions regarding returns, exchanges, or refunds, please contact us:

Business Name: XVUVU

Email: info@xvuvu.com

Phone: +1 973-992-4638

Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

Please contact us before returning any product. Do not send returns to the business address unless instructed by our customer service team.