Payment Terms

At XVUVU, we are committed to providing customers with a clear, transparent, and convenient payment experience.

This policy explains the payment methods that may be available on our website, how payments are processed, and other important payment-related information.

Accepted Payment Methods

XVUVU may accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • UnionPay

  • Elo

  • Shop Pay

  • PayPal

  • Google Pay

Available payment methods may vary depending on:

  • Customer location

  • Device

  • Browser

  • Currency

  • Order details

  • Payment provider availability

  • Payment provider eligibility

Only the payment methods displayed during checkout are available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Express Checkout

Eligible customers may be able to use express checkout services such as:

  • Shop Pay

  • PayPal

  • Google Pay

Availability depends on the applicable device, browser, account, location, and payment provider.

When using an independent payment service, you may be required to sign in to or complete additional verification through that provider.

Transactions may also be subject to the payment provider's own terms, privacy practices, security procedures, and eligibility requirements.

Secure Payments

Payments made through our website are processed through secure checkout systems and authorized third-party payment providers.

XVUVU does not store complete credit or debit card numbers on our own servers.

Payment providers may use security measures such as:

  • Encryption

  • Authentication

  • Payment authorization

  • Fraud detection

  • Transaction monitoring

Customers are responsible for ensuring that payment and billing information entered during checkout is complete and accurate.

For your protection, please do not send complete card numbers, card security codes, banking passwords, or other sensitive financial credentials to XVUVU by email.

Payment Authorization

By placing an order with XVUVU, you authorize XVUVU and the applicable payment service provider to process the payment associated with your order.

Your order total may include:

  • Product prices

  • Shipping charges where applicable

  • Applicable taxes

  • Promotional discounts

  • Other charges clearly disclosed before payment

You will have an opportunity to review the complete order total before submitting payment.

Payment must be successfully authorized before an order can proceed through normal processing.

Payment Verification

Some transactions may require additional verification for security or fraud-prevention purposes.

We may contact you to verify information including:

  • Billing information

  • Shipping information

  • Order details

  • Payment-related information

If required verification cannot be completed, the order may be delayed or cancelled.

If a paid order is cancelled, any applicable refund will generally be returned to the original payment method.

If only a temporary authorization was created, the release time is determined by the applicable bank or payment provider.

Declined or Failed Payments

A payment may be declined or unsuccessful for reasons including:

  • Incorrect card information

  • Incorrect billing information

  • Insufficient funds

  • Expired payment credentials

  • Bank authorization requirements

  • Payment provider restrictions

  • Unsupported payment methods

  • Security verification requirements

  • Suspected unauthorized activity

If your payment is declined, please review the information entered and contact your bank, card issuer, or payment provider where appropriate.

XVUVU does not control independent payment approval or rejection decisions made by banks or payment providers.

Pricing and Currency

Product prices and the applicable transaction currency are displayed on our website and during checkout.

The final amount charged will be shown before payment is submitted.

Customers should review the complete order summary before completing a purchase.

If your payment account uses a different currency, your bank or payment provider may apply:

  • Currency conversion charges

  • Foreign transaction fees

  • Exchange-rate adjustments

  • Other payment processing fees

These additional fees are determined by the applicable financial institution or payment provider and are not charged or controlled by XVUVU.

Sales Tax

Applicable sales tax, if any, may be calculated according to factors including:

  • Shipping destination

  • Order details

  • Applicable tax requirements

Any applicable tax amount will be displayed during checkout before payment is completed.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may depend on:

  • Delivery destination

  • Order value

  • Package size or weight

  • Selected shipping method

  • Available shipping promotions

If free shipping is available for a specific order, the applicable option and any conditions will be displayed during checkout.

Customers will be able to review the shipping charge and complete order total before submitting payment.

Discount Codes and Promotions

Valid promotional or discount codes should be entered during checkout before payment is completed.

Promotions may be subject to conditions including:

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Usage limits

  • Geographic restrictions

  • Customer eligibility requirements

  • Combination restrictions

  • Other stated promotional terms

Whether multiple promotions can be combined depends on the specific promotion and checkout configuration.

The discount displayed in the final order summary is the discount applied to that transaction.

Discount codes generally cannot be applied retroactively after an order has been completed unless specifically stated otherwise.

XVUVU may decline a promotional code that:

  • Has expired

  • Is invalid

  • Does not meet the stated conditions

  • Has exceeded an applicable usage limit

  • Does not apply to the products in the order

Order Confirmation

After an order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation carefully, including:

  • Products ordered

  • Selected size or variant

  • Shipping address

  • Billing information

  • Discounts applied

  • Shipping charges where applicable

  • Taxes where applicable

  • Order total

If you notice incorrect information, please contact us as soon as possible.

In limited circumstances, an order may require additional review after confirmation because of issues including:

  • Product unavailability

  • Payment authorization problems

  • Incomplete customer information

  • Material pricing errors caused by technical issues

  • Suspected fraudulent or unauthorized activity

If a paid order cannot be fulfilled, we will contact you and issue the applicable refund.

Pending Charges

Your bank, card issuer, or payment provider may temporarily display a transaction as pending or authorized.

A pending authorization is not necessarily a completed charge.

If an order is cancelled or unsuccessful, a pending authorization may remain visible until the applicable financial institution or payment provider releases it.

XVUVU does not control independent authorization-release timelines.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first review:

  • Your order confirmation

  • Pending transactions

  • Completed transactions

  • Payment provider activity

A temporary authorization may appear separately from a completed charge.

If you still believe an incorrect duplicate charge occurred, please contact us with:

  • Your full name

  • Order number

  • Email address used during checkout

  • Relevant transaction information

Please do not send complete card information by email.

Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order change or cancellation.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and, after delivery, must be handled according to our Return & Refund Policy where eligible.

Refunds

Eligible refunds are handled according to our Return & Refund Policy.

Approved refunds are generally issued to the:

Original Payment Method

Approved refunds will be processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved where a return is required.

After XVUVU submits an approved refund, your bank, card issuer, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

This additional posting period is controlled by the applicable financial institution or payment provider.

Refund Method

Approved refunds are generally returned to the original payment method used during checkout.

We generally cannot redirect an approved refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

  • Individual

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Unauthorized Transactions

If you believe your payment method has been used without your permission, please contact your bank, card issuer, or payment provider immediately.

You may also contact XVUVU with the relevant order information so we can review the transaction.

For security reasons, please do not send complete payment credentials by email.

Payment Disputes

If you believe there is a problem with an order or payment, please contact our Customer Support team so we can review the issue and assist where appropriate.

If a payment dispute or chargeback is opened through a bank or payment provider, the matter may be handled through that provider's dispute process.

Where applicable, XVUVU may provide relevant transaction records as part of the review process, including:

  • Order information

  • Payment records

  • Shipping information

  • Tracking information

  • Delivery information

  • Return information

  • Customer service communications

Third-Party Payment Providers

Payment services available through our website may be operated by independent third-party providers.

These providers may process information according to their own:

  • Terms of service

  • Privacy policies

  • Security procedures

  • Eligibility requirements

  • Payment processing rules

XVUVU does not control independent provider authorization decisions, processing times, or account eligibility requirements.

Payment Policy Updates

XVUVU may update this Payment Policy when:

  • Payment methods change

  • Checkout services change

  • Business practices change

  • Applicable requirements change

  • Legal or regulatory requirements change

The most current version will be published on this page.

Updated terms will apply from their effective date where permitted by applicable law.

Contact Us

For questions regarding payments, billing, charges, refunds, or an existing order, please contact us:

XVUVU

Phone:
+1 512-328-2866

Email:
info@xvuvu.com

Business Address:
6605 Canon Wren Dr
Austin, TX 78746
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

For security reasons, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Thank you for choosing XVUVU.